Saturday, December 25, 2010

Dear Amazon, where is your customer service?

I think the Amazon computers are out of control. I also think that their customer service department (which of course should be the entire company) has failed us this holiday season. This is the letter that my wife just sent to them:

I'm very frustrated right now with your lack of customer service regarding this delivery. Not only did I get a message after 5:00p.m. on Christmas Eve that you would be unable to deliver my groceries at my scheduled time on 12/26/10, I've gotten no response to my reply, so I don't know if the delivery time can be rescheduled or if it just won't happen, and we have other plans on that day that we have to work around. Then I got my usual deliver reminder this morning telling me you would be delivering my groceries tomorrow between 8:00 and 9:00 a.m., and when I tried to call and leave a message, since email obviously isn't getting me any answers, your phone system said that you weren't in and hung up, leaving me no way to leave a voice mail.

This is seriously poor treatment of a loyal customer on Christmas weekend and I will cancel this week's order. Since I have no way to contacting anyone there or making sure you get any messages before tomorrow, I will simply delay all of my items on automatic delivery until next week.

Will you be delivering at my usual time next week or will it be the same deal, me getting notification on New Year's Eve that my delivery on the day after New Year's won't take place?

I suppose that if I get no answer to this query either, I should assume that next week won't be any better and cancel that as well.

This is how Amazon says "Merry Christmas"? I think they can do better than that.

Monday, December 06, 2010

Potential solution for the Eurozone bond problem.

I just figured out a potential solution. Instead of a full Euro bond, and instead of breaking up the Eurozone into two pieces, allow countries to pair up for bonds where sets of countries can pair up and support each other.

For example, Germany can pair up with a country that needs help, and they can do a bond together. The primary repayment responsibility would be the country that needs help, with Germany as the "co-signer". That way the markets have stability and trust that their investment will be paid back, the country that needs help gets the funds for their municipal projects, and Germany doesn't have to worry about paying out any money unless their partner completely folds.