Wednesday, January 12, 2011

A positive heath insurance story

Dear Mr. Nordstrom,

I wanted to share a small amount of good news and thank you for building such a great company to work for.

My son is having a difficult time making the transition from his previous life with his mother (my ex-wife) in California to living with me and my current wife here in Seattle. He has been going through counseling, and I have been trying to give him as much support as I can. His counselor recommended having him evaluated at the UW Medical Center’s Child Development Clinic, and we completed the paperwork just before the end of the year. He is being scheduled for an evaluation in February.

One of the people working at the UW called me because one of the tests can run up to 5 hours long and can cost quite a bit. She wanted to make sure I was aware of the potential cost in case the procedure was not fully covered by my insurance. I called Aetna and gave them the contact information for the UW, and I got a call right away from the UW saying that my son was covered for the procedure at 100%, something that she had never seen before.

This is a huge load off my mind, not to mention the cost that such wonderful health insurance saved me from. Just like in 2003 when this insurance plan saved my life during a fight with Hodgkins, I can feel the strong foundation of community under my feet when I walk into work every day.

Thank you.

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