Two weeks ago I ordered a decoder from you. 10 days ago you took the payment from my bank account. About the same time, I emailed you requesting an update about my order and got no reply. One week ago I called and canceled my order because the email I got from you had none of the information or links I needed to download and I was getting no customer support at all. 4 days ago I got the email with the link, but no serial number, and so I emailed you yet again and got no response. Again.
I tried calling yesterday, Fri. 7/27/07, and was on hold for over fifteen minutes. Since your office hours coincide with my work hours, I cannot sit on hold for personal issues for that long, so now it seems I can't even call you and talk to a real person. Instead I have to write these emails which get no response whatsoever.
As of today, it's been 2 weeks since I placed my order. I have no way of downloading my product but you have taken my money and, over a week after I canceled, you still have not returned my payment.
I will be contacting my bank on Monday 7/30/07 to dispute the withdrawal on my debit card and if I don't receive my money back by Wednesday, 8/1/07, I will be contacting the Better Business Bureau and filing a complaint.
I do not want any of your products anywhere near my computer system. I have canceled my order and not gotten my money back, which constitutes theft on your part. It would be easiest for everybody if you would reverse the charge and end this facade.